Post by RobTypically this means you can establish a connection with your ISP using
just a standard Ethernet card and Ethernet-based DSL modem (as opposed
to a USB-only modem).
I work for a UK ISP (Lumison) and constantly talk people through setting
up business ADSL. We only dispatch Zyxel routers as we've trialed most
brands and found them to be the most reliable outside of Cisco. A 623 is
fine, order it with the ADSL line from our website.
Part of our cheat sheet (as taken from the BT docs) show:
* VPI/VCI checked (should be 0/38):
* Protocol (should be PPPoA):
* Encapsulation (should be VC-MUX):
* Modulation (should be G.DMT):
* Authentication (should be CHAP):
* WAN IP address assignment (should be dynamic):
(YES even if you are issued a static IP, the router must obtain its
address automatically, this is not done by DHCP, but by raduis)
When you've setup the router, if the DSL light flashes then goes steady,
try to surf the web. If not, make sure that you get a dial tone on the
phone line and can make normal voice calls (crackling, buzzing?). No
phone calls means a fault to BT for the PTSN (ordinary phone) line, call
150 to log a fault. 1-2 days for this to be fixed.
If you have to dial 9 to get out, you wont get DSL on the line (BT
FeatureLines are the exception, but often don't work so a seperate line
is often installed)
If still no connection, make sure that there is no other equipment on
the line (faxes, phones, extensions) and connect to the master BT socket
in the building.
No luck? replace the filter/splitter.
No luck? alter the user to "***@startup_domain" (no/any password
will do) and view http://www.bt.net/digitaldemo)
If that doesn't work, call your ISP, there is a fault on the
line/exchange and this must be faulted by the ISP through BT's eCo tool
after line checks via BT's Woosh tool. This call to the ISP will take
45mins+ (once you get to a tech support operator....).
Resolution for a BT line fault is measured in days and weeks (eek! make
a noise to the ISP that you need this for business reasons and would
like the call escalated, etc, etc.....).
If that does work there may have been a provisioning issue (eCo order
place on wrong line, etc, etc) or the username/password supplied by ISP
is wrong (check case 0's & O's, I's, l's & 1's etc)
Have fun once all this drama is over.
If you loose your new connection, power off the router for at least 30
secs and then if still no connection, try for progressively longer
periods of time for up to 5 mins, then call the ISP/email their support
via your free included dialup account. (above procedure will be repeated
and expect same response times, BT is a monopoly....)
Cheers,
Craig.